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RRP Certification Class June 15, 2010


Ohio Valley NARI is invited to attend an EPA RRP Certification class organized by Miami Valley NARI on Tuesday, June 15, 2010. The class will be instructed by William Menrath, MS.  If your firm is not yet certified, here is yet another opportunity. The class will take place from 8:00 a.m. - 5:00 p.m. at the Ramada Plaza North at 2301 Wagner Ford Road in Dayton.  The cost of the class is $179.00 for members or $229.00 for non-members.
EPA's Renovation, Repair and Painting Final Rule (40 CFR 745) requires that renovations conducted for compensation, must be performed by Certified Firms using Certified Renovators. Renovation firms that wish to work in pre-1978 homes and child-occupied facilities must apply to the EPA and pay a fee in order to become certified. Renovators seeking to become Certified Renovators must successfully complete an EPA-accredited renovator course or a course accredited by an EPA-authorized State or Tribe. This course is the EPA model course for Certified Renovators and as such meets all requirements in 40 CFR 745.90. This course will teach attendees how to comply with the EPA's Renovation, Repair and Painting Rule and the HUD Lead Safe Housing Rule, and how to perform lead-safe work practices safely and effectively. Once you have successfully completed a Certified Renovator Initial Course, delivered by an EPA-accredited training provider, you will be an EPA Certified Renovator. EPA Certified Renovator status will allow you to do lead-safe renovation, repair, and painting work in pre-1978 housing and in child- occupied facilities where work will disturb lead-based paint.
The class is limited to 24 students and will fill up quickly.  Please call (800) 498-NARI to register or go to


Join Us at the Ballpark

July 17, 2010 

Unwind for a summer evening of dinner, drinks, and a Reds game with family and friends. This event is always a great time! Join us for this fun-filled night and cheer the Reds on as they take on the Colorado Rockies at Great American Ballpark on July 17th with a start time of 7:10 p.m. For $65 per person, participants will receive a game ticket, full catered buffet-style dinner, beverages (including 2 beers), and private seating for our group and Ohio Valley NARI will receive scoreboard recognition. Come out to support your NARI chapter and have a memorable evening with customers, co-workers, family, and friends at the ballpark. Tickets sell out quickly so reserve yours today!  Final deadline for ticket purchase is Friday, June 18th.  Call Ohio Valley NARI today at (800) 498-6274 to reserve your seats.


Save The Date For The Golf Outing

August 12, 2010 

Ohio Valley NARI is teaming up once again with NKBA for the 2010 golf outing to be played at Glenview Golf Course, 10965 Springfield Pike in Cincinnati Ohio. Registration will begin at 10:30 a.m. with a shotgun start at 11:00 a.m. sharp on Thursday, August 12th. There are plenty of sponsorship and golfer opportunities still available.

Please click
here for sponsorship opportunities and click here to register as a golfer. More information can be found by visiting www.naricincinnati.org.


Senate Votes to Block Lead-Rule Fines

The U.S. Senate has voted to delay imposition of fines and liability related to the controversial new federal lead rule, and one senator has called for a hearing on the measure.
The move to delay the rule came May 26 in an amendment (S. 4253) to the Fiscal Year 2010 Emergency Supplemental Appropriations bill (H.R. 4899). The amendment was introduced by Sen. Susan Collins (R, Maine) and approved May 27 on a 60-37 vote. It will now go to the House.
Please click
here for entire article.


More Older Americans Start Own Businesses

By Laura Petrecca


After toiling for three decades in finance, it wouldn't be surprising if 65-year-old Patrick Althizer kicked back and lived off his savings and Social Security.  But with a spirit not ready for sedentary retirement - as well as college costs for two daughters - he veered off to a new career path: leading shutterbugs through the stunning waterfall areas of Yosemite National Park.
Please click
here for entire article.


Workers' Compensation Update 



Lower Your Premium with the Ohio Valley NARI/Frank Gates Group Rating Plan
Eligible Ohio Valley NARI member's members will begin receiving BWC group rating information in June 2010 for the July 1, 2011 rate year.  We recommend Frank Gate/Avizent as their only group rating TPA/administrator.  By enrolling Frank Gates Group plan and not another group, you will receive the highest premium discounts possible. Frank Gates will provide additional cost control services and you will support the mission of the Miami Valley NARI.


New BWC Drug-Free Safety Program (DFSP) Available July 1, 2010


BWC has approved a new drug-free program available to Ohio Valley NARI members beginning July 1, 2010 that offers premium discounts between 3-7%.  Companies that are in Group Rating or used up their previous eligibility in the Drug-Free Workplace Program (which is being phased out effective July 1, 2010) are able to enroll in this program and obtain the discount.  There is no limit to the number of years of participation in this new program.  The application deadline to enroll in the July 1, 2010 DFSP is June 30, 2010 and the deadline to enroll in the January 1, 2011 DFSP is October 29, 2010. 

Frank Gates works with a nationally recognized drug-free provider that can assist with every program requirement including employee and supervisor training and related drug testing so you do not have to worry about anything.  All at DFSP Made Simple package pricing.
Please click
here for entire article.


How to Wake Dormant Customers

Customers go quiet... they just do. They may no longer buy a product or service, or they may have stopped interacting with the brand altogether.  But a business shouldn't give up customers without a fight. Whether your customers have gone to the competition or just gone silent, they are worth your time and effort to woo them again. Here are five practical, easy to implement tips to engage dormant customers and expand your base of paying, active patrons.

Find Out Why They Have Gone Silent
There is a reason your customers are no longer interacting with your brand and uncovering the reason why is an important first step. One way to do this is to use online surveys and polls that are specifically crafted for this subsection of your business. Don't be afraid to ask and be direct. This analysis will only make your business stronger.
Ask them what you could do better, how you could adjust your offerings, how you might better meet their needs, etc. Take the feedback seriously and make adjustments where possible. Then, let them know that their feedback was heard and implemented.
You might be surprised by how much goodwill this generates, and how the goodwill will bring them back.


Provide Them with Incentives
Some customers may require more than words to give you back their business. Offer them something your competitors can't, such as discounts on key products or services, cash incentives, or personalized service.
Whatever you offer, make it unique to your business and valuable to your customers.  If everyone in your market offers free shipping, for instance, that won't get you very far. You'll want to consider incentives that truly stand out. For example, you might want to offer re-activation bonuses or one-time deep discounts on your most popular products or services. Or, you might offer a free hour of personal consultation.
Your offer will depend on your business, what others in the space are doing, and what your customers need.


Show Them - Don't Tell Them
Your dormant customers may have become disengaged if they didn't achieve the desired results from your product or service. Show them the advantage of buying or doing business with you by communicating the successes / satisfaction of your active customers are experiencing. If, for instance, you are an online retailer offering personalized shopping tips, show them a handful of happy customer quotes about your service.


Use Social Networking to Connect Where They Are
Meet your customers on common ground. Don't wait for them to come back on their own. When you survey them (step 1), determine what platforms they are using and begin to engage. Use social media to connect with them where they are. Everyday 450 million people use Facebook - I bet your customers are there too. If you are B2B, reach out on LinkedIn. Become a part of the conversation with relevant information. Here you could offer instructional content, discounts, promotions, and links to related content or conversations.


Be Persistent and Proactive
Look for persistent ways to stay in front of disengaged customers. For instance, a browser app can keep you top of mind for every customer that downloads the add-on. Use apps to share everything from content, functionality, social media resources, chat, video, RSS, and more. Dormant customers might be attracted to the versatility and accessibility, and you can easily keep them engaged with news, special offers, customer successes, and more every time they go online.


Ohio Valley NARI Offers a FEMA Initiative

In 1995, PB Disaster Services was originally selected by FEMA as the prime contractor for one of two nationwide contracts to inspect homes damaged as a result of a Presidentially declared emergency or natural disaster. The Disaster Housing Inspection Services Program provides emergency grants, often within hours of inspection, for property owners whose dwellings have been damaged by natural disasters. In performing the work, PB calls on a large network of independent contract inspectors that are able to complete inspections within 24 hours of being deployed. These inspectors use handheld computers loaded with government provided software to capture damages to the property. This data is then used to generate a report that allows FEMA to make an award determination, often within hours of the completed application.
Please click
here for more information.
Class to be announced.



June 9, 2010




Construction Workers


Ohio Valley NARI

800.498.NARI (6274) | Fax: 937.222.5794 | info@naricincinnati.org